Privacy Policy
Effective Date: 19 August 2026
At our company, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through the Help Me Grow online store, subscription services, website, communications, and related services.
Our company operates under Makungu Valoyi Occupational Therapy Inc. and is committed to complying with applicable South African legislation, including the Protection of Personal Information Act, 2013 (POPIA) and other applicable consumer and data protection laws.
By using the Help Me Grow website, purchasing products, subscribing to our services, or communicating with our company, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Help Me Grow is an online store operated by Makungu Valoyi Occupational Therapy Inc.
The store provides toys and play-based products carefully curated with consideration of children’s developmental needs and informed by occupational therapy knowledge and experience.
Website: www.makungu4mentalhealth.com
Email: info@reachingpotential.co.za
Our company may collect and process personal information in accordance with POPIA and other applicable laws.
2. Information We Collect
We may collect and process the following information when you create an account, place an order, subscribe to a monthly service, contact us, or otherwise use our services.
Personal Information
This may include:
- Full name
- Email address
- Telephone or mobile number
- Physical delivery address
- Postal address, where applicable
- Billing information
- Account login information
- Order history
- Subscription information
- Communication preferences
- Information provided when contacting customer support
Information Relating to Children
Because our company provides products intended to support children’s development, customers may voluntarily provide limited information about the child for whom products are being purchased.
This may include:
- Child’s first name or nickname
- Child’s age or age range
- Developmental stage or interests
- Information relating to the type of play or developmental area the parent or guardian wishes to support
Customers should only provide information about a child where they are legally authorised to do so.
Our company does not require customers to provide sensitive medical or clinical information merely to purchase products from the Help Me Grow online store.
Where information relating to a child’s health, development, disability, diagnosis, therapy, or other sensitive information is requested for a specific service, such information will only be collected where necessary, lawful, and appropriately consented to.
Online Information
When you visit our website, we may automatically collect certain technical information, including:
- Internet Protocol (IP) address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Pages visited
- Referral information
- Cookies and similar tracking technologies
Payment Information
Payments made through the Help Me Grow online store are processed through secure third-party payment service providers.
Our company does not ordinarily store customers’ full banking details, card numbers, PINs, or online banking credentials.
Payment information is handled by the relevant payment service provider in accordance with its own security and privacy requirements.
3. How We Use Your Information
We may use personal information to:
- Process and fulfil orders.
- Process subscriptions and recurring payments.
- Deliver products to customers.
- Communicate with customers about orders and subscriptions.
- Provide customer support.
- Process returns, refunds, exchanges, and cancellations.
- Recommend or curate products according to information voluntarily provided by the customer.
- Improve our products, website, services, and customer experience.
- Manage customer accounts.
- Send service-related communications.
- Send marketing communications where permitted by law and where appropriate consent has been obtained.
- Detect and prevent fraudulent or unauthorised transactions.
- Maintain business and financial records.
- Comply with applicable legal and regulatory requirements.
- Resolve complaints, disputes, and customer enquiries.
Information relating to a child will only be used for the purpose for which it was provided and in accordance with applicable privacy laws.
4. Child and Parent or Guardian Information
Our company recognises the importance of protecting children’s personal information.
Our products are purchased by parents, guardians, caregivers, or other adults on behalf of children. The person placing an order or subscription is responsible for ensuring that they are authorised to provide any information relating to the child.
We encourage parents and guardians to avoid providing unnecessary sensitive information about children when purchasing products.
Where a customer provides developmental information to assist our company in curating products, such information will be used only for the relevant purpose and will not be sold or disclosed for unrelated commercial purposes.
Our company does not sell children’s personal information.
5. Occupational Therapy and Developmental Information
Our products are curated with input and expertise informed by occupational therapy and child development principles.
The purchase of a product, toy, activity, or subscription does not by itself constitute an occupational therapy assessment, diagnosis, treatment, or individualised clinical intervention.
Where a customer provides information about a child’s developmental needs, such information will not automatically constitute a clinical assessment or establish a therapist-client relationship.
Where professional occupational therapy services are provided separately, those services may be subject to additional professional, clinical, and privacy requirements.
6. Sharing of Information
Our company does not sell, rent, or trade customers’ personal information.
We may share necessary information with trusted service providers who assist us in operating the business, including:
- Website and hosting providers
- Payment service providers
- Courier and delivery companies
- E-commerce and subscription management providers
- Information technology service providers
- Accounting and administrative service providers
- Customer communication platforms
- Professional advisers where necessary
We may also disclose information:
- Where required or permitted by law.
- To government departments, regulators, courts, or law enforcement agencies where legally required.
- Where necessary to prevent fraud, unlawful activity, or security threats.
- Where reasonably necessary to protect the rights, property, or safety of our company, our customers, or other persons.
Third-party service providers receiving personal information are expected to process such information appropriately and securely.
7. Data Security
Our company takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Unauthorised disclosure
- Alteration
- Destruction
Access to personal information is limited to persons who reasonably require the information to perform their duties.
While our company takes reasonable steps to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Cookies
Our website may use cookies and similar technologies to:
- Enable website functionality.
- Remember customer preferences.
- Improve the user experience.
- Understand website traffic and usage.
- Assist with website performance and security.
Customers may disable cookies through their browser settings. However, disabling certain cookies may affect the functionality of parts of the website.
9. Marketing Communications
Where permitted by applicable law, our company may send customers information about products, promotions, new services, subscriptions, or other relevant offerings.
Customers may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in the communication or by contacting our company directly.
Service-related communications, such as order confirmations, delivery notifications, subscription notices, payment notifications, and important account communications, may still be sent where necessary to provide the requested service.
10. Subscription Information
Where customers subscribe to a Help Me Grow monthly service, we may retain information necessary to manage the subscription, including:
- Subscription plan
- Subscription start date
- Subscription status
- Billing information
- Delivery information
- Order history
- Cancellation or renewal information
Subscriptions may involve recurring payments through our payment service provider.
Customers may cancel subscriptions in accordance with our company’s Cancellation, Refund and Subscription Policy.
11. Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, manage customer relationships, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements.
When information is no longer reasonably required, it will be deleted, destroyed, anonymised, or otherwise dealt with in accordance with applicable law.
12. Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permissible.
- Object to certain forms of processing.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is being processed.
- Lodge a complaint with the Information Regulator of South Africa.
Requests relating to personal information may be submitted using the contact details provided on the Help Me Grow website.
13. Third-Party Links
The Help Me Grow website may contain links to third-party websites, platforms, payment providers, social media platforms, or other external services.
Our company is not responsible for the privacy practices, security, or content of third-party websites.
Customers are encouraged to review the privacy policies of third-party websites before providing personal information.
14. Changes to This Privacy Policy
Our company reserves the right to update or amend this Privacy Policy from time to time.
Any changes will be published on the Help Me Grow website and will become effective from the date stated in the updated policy.
15. Contact Information
If you have any questions regarding this Privacy Policy, the processing of your personal information, your account, orders, or subscriptions, please contact:
Help Me Grow
Operated by: Makungu Valoyi Occupational Therapy Inc.
Website:www.makungu4mentalhealth.com
Email: info@reachingpotential.co.za
By using the Help Me Grow website, purchasing products, or subscribing to our services, you acknowledge that you have read and understood this Privacy Policy.